Frequently Asked Questions
Find answers to common questions about our Italian-crafted footwear and accessories.
Where are NeroGiardini products manufactured?
Our footwear and accessories are proudly designed and manufactured in Italy, blending traditional craftsmanship with modern technology to ensure the highest quality standards.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-10 business days depending on the destination.
How do I determine my correct shoe size?
Our shoes generally follow standard European sizing. We provide a detailed size guide on each product page to help you compare measurements and find your perfect fit.
What is your return policy?
We accept returns within 30 days of delivery, provided the items are unworn, in their original packaging, and with all tags attached. Please use our online portal to initiate a return label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer 'Buy Now, Pay Later' options through Klarna.
How should I care for my leather shoes?
To maintain the longevity of your NeroGiardini items, we recommend using a soft cloth for cleaning and applying a high-quality leather conditioner. Avoid direct contact with heat sources or prolonged exposure to rain.